Frequently Asked Questions

Online ordering as easy as pie

ORDERING & PROCESS

How do I place an invitation or save-the-date order?

Ordering your Royal Steamline invitation is easy! (Yes, there are 5 steps listed below, but don’t let that scare you. We’re just describing everything in detail in order to answer any questions you might have.)

Step 1: Choose Your Design
Visit our Invitations and Save-the-Date sections and find the design that best suits your style! (You can also "Shop by Style" to help narrow down your choices.) Use the menus on the product page to select the number of invitations, RSVPs and enclosures you need, envelope color and any paper or other upgrade options. The price will change according to the options you choose. Add your selection to your shopping cart.

Step 2: Complete Your Transaction
Go to checkout and pay for your order. We accept all major credit cards (Visa, MasterCard, American Express and Discover), PayPal and PayPal e-Check.

Step 3: Personalize Your Wording
You may be asking yourself, “But where do I enter my wedding details?” Don’t worry! After your transaction is complete, head over to our personalization headquarters and submit your custom wording for the design you just purchased.

Step 4: Review Your Digital Proof
Within 3-5 business days of completing Step 3, we will send you an email containing a link to your own proof review page that includes your digital proof(s). Approve your proof(s) and we’ll begin printing your order.

Step 5: Receive Your Order!
Your order will be shipped 8-12 business days after you approve your proof(s). We’ll contact you via email as soon as your order ships. If you need your order sooner, be sure to add one of our Rush Services to your order to expedite the design and/or printing process.

What’s included in the price?

The price you see on each of the Royal Steamline invitation pages includes:

  • Personalized wording
  • Digital proof(s)
  • Two rounds of minor revisions
  • Professional printing
  • Coordinating envelopes (when applicable)

And of course, real live humans who answer your questions, customize your design, package your order, and do whatever we can to deliver invitations worthy of your big event! We’re here to make sure you feel at ease with ordering and make the process of customizing invitations as easy as possible.

Are envelopes included?

We include free coordinating envelopes with every order. This means if you order an invitation and an RSVP, you'll receive invitation and RSVP envelopes in the color of your choice. (For obvious reasons, this doesn't apply to postcard-style save-the-dates or RSVPs.)

Our signature envelopes are included free of charge. These house favorites include three lovely linen neutrals and a vintage-inspired "paper bag" style, all of which perfectly complement our designs. If you'd like a different color or finish, we offer metallic and matte envelopes in a range of colors for a small additional fee.

Where do I submit my personalized wording?

After your transaction is complete, you’ll be directed to our personalization headquarters to customize your chosen design.

If you would like to confirm that your wording fits into your selected design prior to ordering, you’re welcome to review this section at any time. Fill in the blanks to see how your custom wording will fit (just don’t hit the Submit button until after you place your order!) Use our online examples as a guide for the general layout and the character count below most lines will let you know when you've run out of space and need to revise your wording.

If you try to enter your wording and find that things just aren’t fitting, please get in touch with us since many designs can be flexible. We’ll review your wording and suggest ways to help things work within the design.

Can I view my wording in the design before I order?

Unfortunately, no. We wish we could show a digital mock-up of your design before you order, but our unique designs cannot be integrated into an automated preview system.

In order to ensure your invitations look their best, nothing is automated in our design process. Our designers carefully create each and every digital proof: We ensure there are no awkward gaps or line breaks, no crowded lines or tiny, illegible text. We'll even advise on how best word your invitation. So that means that seeing an online, automated mock-up wouldn't be the best thing anyway!

Of course, you are welcome to test your wording on the personalization page associated with your selected design. Here you'll find character counts for most lines and section. You'll know instantly if your wording will fit, or if it will require some tweaking (either on our part or yours). Many of our designs can accommodate a little extra space, so let us know if you need help.

And don't forget that with your order, you will receive 2 free digital proofs. This gives you the opportunity to review,  approve or make changes before it is sent to our print house.

Will I have a chance to see a proof before my invitations are printed?

Absolutely! Before we send your customized files to our print house, we will show you a proof and listen to your feedback. If everything looks as it should and you approve your proof, your invitations will then be printed. If small adjustments need to be made (such as correcting typos or changing the time of an event), we'll make the changes and show you a revised version of the proof. Your purchase includes one (1) round of minor revisions (this means you'll receive up to 2 rounds of proofs for free!) Additional proofs are $35, while the fee for larger revisions — such as adding or subtracting large portions of text — are calculated on a case-by-case basis.

What is a digital proof and how do I check it?

A digital proof is the online version of your personalized invitation, save-the-date, address stamp, etc. It contains your wording and any custom design changes, as well as details of your order. Here are some things to keep in mind when checking your proof:

  • Is the spelling and punctuation correct?
  • Are the font styles correct?
  • Is the ink color and design style what you ordered?
  • Is your personal information correct? Double check all dates, names, addresses, telephone numbers and URLs.
  • Are the abbreviations consistent?
  • Are all of the design elements in place?
  • And last, but not least, don’t forget to double check your shipping address and other order details!

PLEASE NOTE: Once you have approved the final proof, you take final responsibility for any and all design and typographical errors present on your invitations. Royal Steamline will not assume the cost of reprinting and shipping orders due to any error you have approved, nor will a refund be issued (so just make sure everything on the proof is A-OK before approving!).

Can I make changes after I receive my proof?

Yes! After you place your order, you’ll receive a link to your personal proof page that will show you a digital version of your personalized design. If small adjustments need to be made (such as correcting typos or changing the time of an event), we'll make the changes and show you a revised version of the proof. (Small revisions will be made in 1-2 business days.) Your purchase includes one (1) round of minor revisions (this means you'll receive up to 2 rounds of proofs for free!) Additional proofs are $35, while the fee for larger revisions — such as adding or subtracting large portions of text — are calculated on a case-by-case basis.

Can you proofread my wording?

We want to ensure your invitations are perfect! Our crew includes professional editors, so if we catch a typo or error, we’ll let you know.

Of course, our eagle eyes are not a substitute for good old-fashioned proofreading. We ask that you double check your wording and your proof to make sure everything is accurate and correct. Reprinting an invitation set can be quite expensive.

How do I submit my personal photo or image to add to my invitation?

If you have purchased one of our "Create Your Own Vintage Postcards" Invitation or Save-the-Date, you will submit your personal photo when you customize your wording in the personalization forms:

Create Your Own Vintage Postcard Save-the-Date | Create Your Own Vintage Postcard Invitation

If you have purchased our "Create Your Own Vintage Postcard Thank You," please email your photo and we can continue with your digital proof.

PHOTO REQUIREMENTS
  • Invitation Size: 7 inches wide by 5 inches high (2100 x 1500 pixels)
  • Save-the-Date Size: 6 inches wide by 4 inches high (1800 x 1200 pixels)
  • Image resolution: 300 PPI (pixels per inch)
  • Format: jpg or tiff

To ensure your image looks its best in print, it's important to begin with a high-quality photo. Trying to upscale or enlarge an image from its original size will result in a fuzzy, distorted print.

If you are unsure if your photo meets our print requirements, we'd be happy to review the image for you before you place your order. Please email your photo and we will confirm the print quality.

If you are interested in customizing one of our other designs with a personal image, please contact us with the details and we will be happy to give you a quote.

CUSTOMIZATION

Can I change the wording on a design?

Yes you can! You can customize any of our designs to say whatever you’d like as long as it fits within the structure of your chosen design. What does this mean? It means that we can change every word on an invitation so long as it doesn't require a complete re-design of your selected style. For example, if you purchase Steamside but then want only six lines of text instead of the default 17 lines of text, we're willing to work with you but additional design fees may apply.

Want to add or subtract a single line (such as "Together with their parents" or the name of a town)? Most of the time, this won't be a problem. However, it's always a good idea to contact us before you make your purchase, just to be sure that your proposed wording will work!

Can I remove a design element or change a color?

All of the invitations featured on our website are “readymade.” This means our invitations are sold with the design, color and fonts as found on the website and ready for you to personalize with your wedding wording.

If you'd like to change a design element or color on one of these designs, please contact us with the details. We're always happy to work with you to help fine-tune our designs to your style. Customizing a readymade design will incur an additional design fee.

I don’t see the font I want. Are there any other fonts available?

Our fonts are an integral part of our designs and are carefully chosen to match the look and feel of each invitation.

However, if you’re absolutely smitten with one design, but aren’t in love with the font, it may be possible to substitute a font from another design (depending on which design you have chosen). If this is something you'd like to do, please let us know before ordering your stationery. If you’d like a different font completely, please contact us to discuss your options. The substitution of custom fonts may be subject to a small design fee.

Can I use your invitation design for my birthday, engagement, graduation party, et cetera?

Yes! Our invitations have been used for a wide range of events and special occasions — from weddings to bar mitzvahs to graduations.

Since many of our designs feature complicated typography, we do require that the wording follows the general structure and character count of your chosen design to qualify for the readymade pricing. If you’d like to know if your wording fits your selected design, you can review the personalization form before ordering. Just choose your design and fill in the blanks to see if your wording fits within the general character count.

Alternatively, you can contact us with the wording you'd like to use and we can work with you to create a custom layout that works for your special event.

Do you offer matching items like menus and ceremony programs?

Indeed! We can create a range of paper goods to match your invitation set. While not all of our matching items are readily available on the website, they can be ordered by contacting us.

We also create a range of "day of" paper goods to complete your wedding day decor.

PAYMENTS

How do I pay for my order?

We accept all major credit cards (Visa, MasterCard, American Express & Discover), PayPal (you don’t even need a PayPal account to use PayPal, by the way), or PayPal e-Check.

Please note that when dealing with PayPal e-Checks, we must wait until the payment clears to begin any work on your order.

If you have any trouble checking out, please contact us and we'll get back to you right away!

When do I have to pay for my order?

Full payment is due at the time you place your order. We accept all major credit cards (Visa, MasterCard, American Express & Discover), as well as PayPal.

Is it safe to use my credit card on your website?

We make sure it is! Our website employs industry standard 128-bit SSL encryption to safeguard all information related to your credit card. Furthermore, we avoid being a target for hackers by not archiving any credit card information on our servers.

Do you charge sales tax?

No sales tax here! The state of Oregon does not collect sales tax, so we pass the savings on to you. (Yeah, that sounded like a used car salesman, but we just couldn't resist!)

SHIPPING & TURNAROUND TIMES

What is the turnaround time once I place my order?

We strive to make the process of ordering our invitations and accoutrements as quick and easy as possible!

Invitation Samples: All samples are shipped via USPS First Class mail within 1-2 business days. These items do not include tracking. First Class mail to countries outside of the U.S. typically takes 6-10 business days, but can take up to 3 weeks.

Table Cards, Place Cards & Thank You Cards: In-stock items that are purchased separately are shipped within 4-6 business days.

Custom Stamps: Personalized stamps ship within 6-10 business days.

Invitation Sets & Save-the-Dates: Our typical turnaround time is approximately 2 weeks (depending on the design style, quantity ordered and time of year).

Standard invitation set timeline:

  1. Approximately 3-5 business days after we receive your customized wording, we’ll send a link to your digital proof(s). If your order includes custom design changes, please allow more time.
  2. Once you approve your proof(s), your design goes to our print house.
  3. Your order will be shipped within 8-12 business days of your proof approval.


Standard save-the-date timeline:

  1. Approximately 3-4 business days after we receive your customized wording, we’ll send a link to your digital proof(s). If your order includes custom design changes, please allow more time.
  2. Once you approve your proof(s), your design goes to our print house.
  3. Your order will be shipped within 8-10 business days of your proof approval.


All personalized items are shipped via USPS Priority Mail and include tracking information. Transit time is approximately 1-3 days to arrive at its destination within the U.S. and 6-10 days in other countries. We will notify you with your tracking number when your order ships.

In a hurry? Choose one of our Rush Services in the "Extras & Upgrades" section of any invitation or save-the-date design.

Can you ship our envelopes right away so we can get a head start on addressing?

Good idea! We'd be happy to send your envelopes before your invitations (a separate shipping fee will apply). Please contact us to make arrangements and ensure your envelope color is in stock. Due to the expense of international shipping, this service is only available to U.S. customers.

Help! I’m in a hurry! Do you offer any “rush” services?

If time is of the essence, we have two options for Rush Services that will expedite the design and/or printing process:

Option A (Rush Proof and Printing): Your digital proof(s) will be ready for you to review in 2 business days if you submit your final wording by 12:00 PM PST. If you submit after 12:00, your proofs will be ready to review in 3 business days. Your order will be shipped 5 business days after you approve your proof(s).

Option B (Rush Printing Only): Your order will be shipped 5 business days after you approve your proof(s).

You may purchase any of the above by selecting it from the Rush Services menu that appears on invitation and save-the-date pages. Or, if you’ve already purchased your invitations and want to add a Rush Service to your order, please contact us to adjust your order.

PLEASE NOTE: Rush Service orders do not affect shipping rates or times, only the processing schedule of your order prior to shipment. Also, Rush Service digital proof turnaround time does not apply to custom designs.

How do I check the status of my order?

The best way to check the status of your order is to log in to your Royal Steamline account. There, you can find status updates on each step of your order — from proof approval to printing to shipping. While logged in to your account, you can also contact us via the messaging system to better track our correspondence to your order.

INTERNATIONAL ORDERS

Do you ship internationally?

We welcome the opportunity to work with couples from around the globe. We've designed invitations for weddings in Italy, Japan, Finland, Turkey, Sweden, France, Germany, Australia, the United Kingdom and beyond! If you don’t see your country listed in the drop-down menu at checkout, please contact us with the details of your order and shipping destination.

All orders are shipped via USPS (our quickest, most reliable and economical option). We include tracking and/or customs numbers in your shipping notification email so you can check the status of your package delivery. If you prefer a different shipping method, please contact us for a custom quote. Invitation orders arrive in most countries within 6-10 business days. However, if you are pressed for time, we encourage you to choose one of our Rush Services.

What is the transit time for international orders and are there any additional fees?

We ship all orders via USPS (our quickest, most reliable and economical option).

Approximate Transit Time
USPS First Class Mail: 6-14 business days
USPS Priority Mail International: 6-10 business days
USPS Priority Express International: 3-5 business days

While transit delays are not typical, we recommend giving yourself a buffer should they occur.

Customs
All orders are shipped with postage paid in full.  The shipping fee applied at checkout includes tracking and insurance of your package up to its full value, as permitted by the destination country. Any customs, tax, duties or additional fees that may occur at the time of delivery are the responsibility of the recipient. Since tax and custom fees vary from country to country, we cannot be responsible for these unforeseen charges. For more information on possible delivery fees in your country, please contact your customs agency and/or local postal service.

Do you create invitations in languages other than English?

Almost always, the answer will be yes! We have created versions of our invitations in a variety of languages. We're able to accept orders in other languages depending on the selected design and the language you'd like to use (some fonts simply don’t contain special characters). Due to the additional design work necessary, we do charge a small fee for creating invitations in language other than English.

Please contact us before ordering and we'll work out the details!

SAMPLES

I’m interested in a certain design, but I’d like to see it before I buy. Do you offer samples?

We offer samples of many of our invitation designs!

  1. Select your favorite designs from our wide selection of invitation samples.
  2. Choose your envelope swatches (if you leave this area blank, we'll choose our favorite complementary colors for you) and add the sample to your cart.
  3. Complete the checkout process and your samples will soon be on their way!
  4. You'll receive your samples in 1-5 business days within the US, and 7-10 business days outside the US.

If you can’t decide on which sample you'd like to see, we recommend our Sample Pack!

Can I customize an invitation sample with my wedding details?

Unfortunately, we can not fulfill this request. Due to the design time required to personalize invitations and the high-cost of short-run printing, we cannot customize invitation samples.

The good news is our sample invitations will give you a feel for the paper and colors in person to help you make a final decision on which design to choose.

RETURNS & CANCELLATIONS

Is my order returnable?

Invitations & Save-the-Dates
A refund is available within 7 days of the date of purchase as long as custom wording has not been submitted. A 3.5% transaction return fee will apply or you may opt for store credit. There is a 70% cancellation charge if you decide to cancel after you’ve submitted your personal wording or 7 days after your order was placed. Once you approve your digital proof, your design is sent to print and we cannot refund any part of your payment.

Since your invitations are created just for you, they cannot be returned for a refund after the printing process has begun. If there are any errors on our part, please contact us and we will correct it as quickly as possible!

Stamps & Printables
Unfortunately, we cannot offer refunds of any type for our Stamps, Printable Invitations and Printable Save-the-Dates after custom wording has been submitted.

Day of Accoutrements & Sale Items
All sales are final.

Please Note: Changes made to your invitation order after your transaction is complete will be issued as a store credit.

I need to cancel my order. How do I do that?

You may cancel your order for a full refund within 7 days if you have not submitted your customized wording. A 3.5% transaction return fee will apply or you may opt for store credit. Please contact us to work out the details.

If you have submitted your wording, then your order is in progress and we have started designing your custom stationery. Please see our Terms & Conditions for more information.

CUSTOMER SERVICE

What should I do if there’s a problem with my order?

If there is a problem with your order, please contact us to work out the details within two (2) weeks of receiving your order. This ensures that your files will still be available if a reprint is required. We strongly recommend thoroughly checking your order as soon as it arrives.

I just received my invitation order, but my guest list has grown. Can I order more invitations?

Absolutely! You are welcome to order additional invitations, with a minimum order of 25. Since your invitations were created just for you, they will need to be reprinted, but the timeline will be shorter than your original order. Please contact us for a quote.

To avoid having to order additional invitations (and capitalize on the larger quantity price break), we recommend ordering more invitations than you think you may need. Rounding up (by 10 or so) will give you a safety net for last minute guest list additions, post office errors and family keepsakes.

How do I talk to someone regarding my order?

If you've already placed your order, the best way to reach us is via your Royal Steamline account. In this way, we can track any special requests or changes to your order. After you've logged in, you can message us directly. We will get back to you as soon as possible.
 
And, of course, you can always reach us via our contact page!

I tried contacting you, but it’s been a week and I haven’t heard anything. What gives?!

Fast and clear communication is so important to us! We answer each and every email within one (1) to two (2) business days. If you haven’t heard from us, please check your junk mailbox, as our return email may have been blocked by your email client.

I’ve read all of the FAQs, but I have some additional questions. Is there someone I can talk to?

The best way to contact us is via this website! Just submit your information via our handy-dandy form and we’ll get back to you as soon as possible (within 1-2 business days). Don’t forget to include important details like your event date, as well as the quantity, design and set you’re interested in so we can quickly and efficiently answer your questions.
 
Please note that due to the high volume of correspondence we receive, design consultation phone calls are by appointment only.

EVERYTHING ELSE

Is Royal Steamline environmentally friendly?

Being based in Portland, Oregon, it’s difficult not to embrace green practices.

  1. Our design studio is carbon neutral.
  2. We print on FSC certified paper at a local FSC certified print house that runs on 100% renewable wind power. Recycled papers are made with a minimum of 30% post consumer fiber and meet federal procurement guidelines. All mill processes, including packaging, are environmentally preferable.
  3. We pack our invitations with natural and recycled materials whenever possible.

What kind of paper do you use?

We are paper fanatics! As such, we use a wide range of premium papers to showcase our designs. From iridescent pearl linen to super-thick textured kraft, we try to offer our customers a range of options that are affordable, beautiful and environmentally friendly.

If you're interested in paper, we'd encourage you to purchase samples of our designs in order to feel the texture of linen, the finish of kraft or the subtle shimmer of our iridescent papers and envelopes!

Do you offer envelope printing services?

While we may offer envelope printing at some point in the future, we presently do not offer this service. Regardless of the color of envelopes you order, the envelopes you will receive with your order will be blank.

Alternatively, you may be interested in our Return Address Stamps, available in a variety of styles. We like to think of our stamps as DIY printing presses to give your envelopes that special touch.

Can I buy just your vintage style paper?

We can't sell you our vintage style paper because it doesn't exist!

The background colors and textures that you see on many of our designs are actually printed directly onto the white or cream paper stock as part of the overall design. This allows you to customize all the colors used in your design, without the limitations of colored paper stock.

So you see, there is no "vintage style paper" until we make it that way!