Serenata

Ordering your Royal Steamline invitation is easy! (Yes, there are 5 steps listed below, but don’t let that scare you. We’re just describing everything in detail in order to answer any questions you might have.)

Step 1: Choose Your Design
Visit our Invitations and Save-the-Date sections and find the design that best suits your style! (You can also "Shop by Style" to help narrow down your choices.) Use the menus on the product page to select the number of invitations, RSVPs and enclosures you need, envelope color and any paper or other upgrade options. The price will change according to the options you choose. Add your selection to your shopping cart.

Step 2: Complete Your Transaction
Go to checkout and pay for your order. We accept all major credit cards (Visa, MasterCard, American Express and Discover), PayPal and PayPal e-Check.

Step 3: Personalize Your Wording
You may be asking yourself, “But where do I enter my wedding details?” Don’t worry! After your transaction is complete, head over to our personalization headquarters and submit your custom wording for the design you just purchased.

Step 4: Review Your Digital Proof
Within 3-5 business days of completing Step 3, we will send you an email containing a link to your own proof review page that includes your digital proof(s). Approve your proof(s) and we’ll begin printing your order.

Step 5: Receive Your Order!
Your order will be shipped 8-12 business days after you approve your proof(s). We’ll contact you via email as soon as your order ships. If you need your order sooner, be sure to add one of our Rush Services to your order to expedite the design and/or printing process.

The price you see on each of the Royal Steamline invitation pages includes:

• Personalized wording
• Digital proof(s)
• Two rounds of minor revisions
• Professional printing
• Coordinating envelopes (when applicable)

And of course, real live humans who answer your questions, customize your design, package your order, and do whatever we can to deliver invitations worthy of your big event! We’re here to make sure you feel at ease with ordering and make the process of customizing invitations as easy as possible.

We include free coordinating envelopes with every order. This means if you order an invitation and an RSVP, you'll receive invitation and RSVP envelopes in the color of your choice. (For obvious reasons, this doesn't apply to postcard-style save-the-dates or RSVPs.)

Our signature envelopes are included free of charge. These house favorites include three lovely linen neutrals and a vintage-inspired "paper bag" style, all of which perfectly complement our designs. If you'd like a different color or finish, we offer metallic and matte envelopes in a range of colors for a small additional fee.

After your transaction is complete, you’ll be directed to our personalization headquarters to customize your chosen design.

If you would like to confirm that your wording fits into your selected design prior to ordering, you’re welcome to review this section at any time. Fill in the blanks to see how your customwording will fit (just don’t hit the Submit button until after you place your order!) Use our online examples as a guide for the general layout and the character count below most lines will let you know when you've run out of space and need to revise your wording.

If you try to enter your wording and find that things just aren’t fitting, please get in touch with us since many designs can be flexible. We’ll review your wording and suggest ways to help things work within the design.

Absolutely! Before we send your customized files to our print house, we will show you a proof and listen to your feedback. If everything looks as it should and you approve your proof, your invitations will then be printed. If small adjustments need to be made (such as correcting typos or changing the time of an event), we'll make the changes and show you a revised version of the proof. Your purchase includes one (1) round of minor revisions (this means you'll receive up to 2 rounds of proofs for free!) Additional proofs are $35, while the fee for larger revisions — such as adding or subtracting large portions of text — are calculated on a case-by-case basis.

A digital proof is the online version of your personalized invitation, save-the-date, address stamp, etc. It contains your wording and any custom design changes, as well as details of your order. Here are some things to keep in mind when checking your proof:

• Is the spelling and punctuation correct?
• Are the font styles correct?
• Is the ink color and design style what you ordered?
• Is your personal information correct? Double check all dates, names, addresses, telephone numbers and URLs.
• Are the abbreviations consistent?
• Are all of the design elements in place?
• And last, but not least, don’t forget to double check your shipping address and other order details!

PLEASE NOTE: Once you have approved the final proof, you take final responsibility for any and all design and typographical errors present on your invitations. Royal Steamline will not assume the cost of reprinting and shipping orders due to any error you have approved, nor will a refund be issued (so just make sure everything on the proof is A-OK before approving!).

Yes! After you place your order, you’ll receive a link to your personal proof page that will show you a digital version of your personalized design. If small adjustments need to be made (such as correcting typos or changing the time of an event), we'll make the changes and show you a revised version of the proof. (Small revisions will be made in 1-2 business days.) Your purchase includes one (1) round of minor revisions (this means you'll receive up to 2 rounds of proofs for free!) Additional proofs are $35, while the fee for larger revisions — such as adding or subtracting large portions of text — are calculated on a case-by-case basis.

We want to ensure your invitations are perfect! Our crew includes professional editors, so if we catch a typo or error, we’ll let you know.

Of course, our eagle eyes are not a substitute for good old-fashioned proofreading. We ask that you double check your wording and your proof to make sure everything is accurate and correct. Reprinting an invitation set can be quite expensive.

If you have purchased one of our "Create Your Own Postcards," you will submit your personal photo when you customize your wording in the personalization form.

PHOTO REQUIREMENTS

• Invitation Size: 7 inches wide by 5 inches high (2100 x 1500 pixels)
• Save-the-Date Size: 6 inches wide by 4 inches high (1800 x 1200 pixels)
• Image resolution: 300 PPI (pixels per inch)
• Format: jpg or tiff

To ensure your image looks its best in print, it's important to begin with a high-quality photo. Trying to upscale or enlarge an image from its original size will result in a fuzzy, distorted print.

If you are unsure if your photo meets our print requirements, we'd be happy to review the image for you before you place your order. Please email your photo and we will confirm the print quality.

If you are interested in customizing one of our other designs with a personal image, please contact us with the details and we will be happy to give you a quote.

We strive to make the process of ordering our invitations and accoutrements as quick and easy as possible!

Invitation Samples: All samples are shipped via USPS First Class mail within 1-2 business days. These items do not include tracking. First Class mail to countries outside of the U.S. typically takes 6-10 business days, but can take up to 3 weeks.

Table Cards, Place Cards & Thank You Cards: In-stock items that are purchased separately are shipped within 4-6 business days.

Custom Stamps: Personalized stamps ship within 6-10 business days.

Invitation Sets & Save-the-Dates: Our typical turnaround time is approximately 2 weeks (depending on the design style, quantity ordered and time of year).

Standard invitation set timeline:

1. Approximately 3-5 business days after we receive your customized wording, we’ll send a link to your digital proof(s). If your order includes custom design changes, please allow more time.
2. Once you approve your proof(s), your design goes to our print house.
3. Your order will be shipped within 8-12 business days of your proof approval.

Standard save-the-date timeline:

1. Approximately 3-4 business days after we receive your customized wording, we’ll send a link to your digital proof(s). If your order includes custom design changes, please allow more time.
2. Once you approve your proof(s), your design goes to our print house.
3. Your order will be shipped within 8-10 business days of your proof approval.

All personalized items are shipped via USPS Priority Mail and include tracking information. Transit time is approximately 1-3 days to arrive at its destination within the U.S. and 6-10 days in other countries. We will notify you with your tracking number when your order ships.

In a hurry? Choose one of our Rush Services in the "Extras & Upgrades" section of any invitation or save-the-date design.

Good idea! We'd be happy to send your envelopes before your invitations (a separate shipping fee will apply). Please contact us to make arrangements and ensure your envelope color is in stock. Due to the expense of international shipping, this service is only available to U.S. customers.

If time is of the essence, we have two options for Rush Services that will expedite the design and/or printing process:

Option A (Rush Proof and Printing): Your digital proof(s) will be ready for you to review in 2 business days if you submit your final wording by 12:00 PM PST. If you submit after 12:00, your proofs will be ready to review in 3 business days. Your order will be shipped 5 business days after you approve your proof(s).

Option B (Rush Printing Only): Your order will be shipped 5 business days after you approve your proof(s).

You may purchase any of the above by selecting it from the Rush Services menu that appears on invitation and save-the-date pages. Or, if you’ve already purchased your invitations and want to add a Rush Service to your order, please contact us to adjust your order.

PLEASE NOTE: Rush Service orders do not affect shipping rates or times, only the processing schedule of your order prior to shipment. Also, Rush Service digital proof turnaround time does not apply to custom designs.

The best way to check the status of your order is to log in to your Royal Steamline account. There, you can find status updates on each step of your order — from proof approval to printing to shipping. While logged in to your account, you can also contact us via the messaging system to better track our correspondence to your order.