Privacy Policy

Privacy policies always claim that “we take your privacy seriously.” Well, here at Royal Steamline, we actually do. We collect only enough personal info (usually only name, email and address) to fulfill your orders. We never, ever sell, rent or share your information to anyone for any reason. Also, since we use PayPal as a payment gateway, Royal Steamline (meaning the website as well as the two of us here in Portland) does not collect any credit card information.

We do use “cookies” on the site to collect anonymous visitor information. Cookies make our shopping cart system run smoothly and enable customers to have an easier shopping experience!

If you have any questions about the safety of your information when dealing with us, please get in touch. We’re happy to answer your questions!

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Refunds

As for our refund policy, please let us quote from our handy FAQ:

A full refund is available within 7 business days from date of purchase as long as custom wording has not been submitted. There is a 50% cancellation charge if you decide to cancel after you’ve submitted your personal wording or after 7 business days. Once you approve your digital proof, your design is set and we cannot refund any part of your payment.

Since your invitations are created just for you and cannot be re-sold, they cannot be returned for a refund after the printing process has begun. If there are any errors on our part, please contact us and we will correct it as quickly as possible.

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Rush Shipping

Yes, in many cases, it is possible to rush your order to you, often using your choice of shipping agent. Just be sure to let us know as soon as possible and we’ll make every effort to work something out!

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Hours of Operation

Officially, we work Monday through Friday. This means that if you contact us Friday evening, please don’t expect a reply until Monday at the earliest. Furthermore, the shoppe is closed on the following dates:

New Year’s Day — January 1
Martin Luther King Day — Third Monday in January
National Carrot Cake Day — February 3 (just kidding, but we do celebrate the holiday)
President’s Day — Third Monday in February
Memorial Day — Last Monday in May
Independence Day — July 4
Labor Day — First Monday in September
Thanksgiving — Fourth Thursday in November
Christmas Eve — December 24
Christmas — December 25
New Year’s Eve — December 31

Please keep these dates in mind when calculating the arrival of your invitations. If you have any questions about the printing and delivery schedules, please get in touch.

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Changes to the Site

We are obliged to inform you that prices on this site are subject to change without notice. We understand that this can be frustrating (especially as you are planning your special day!), but pledge that we will change prices as infrequently as possible. Likewise, some invitation designs may be retired as we see fit. In summary, if you see a design you like at a price you like, jump on it as soon as possible!

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Disaster Clause

In order to cover all of our bases, we should mention that we will not be held liable for any loss or delay that results from fire, flood, theft or any other uncontrollable disaster. In the event that such a disaster should strike the Royal Steamline studios and it effects the physical loss of your order, we will work with you to reprint and reassemble your order as quickly as possible. As any responsible company should, we do employ precautions (i.e., insurance policies, security measures, etc.) to guard against loss and have plans in place (via off-site data back-ups) to recover from disaster as quickly as possible.

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A Final Note About Our Business

Like many, we do a lot of our shopping online. We get just as frustrated as you when websites are unclear or, worse, fail to deliver on their promises. As such, we make every effort to be as plain as possible with our site and business practices; if you have any questions, never hesitate to contact us. We always aim to exceed your expectations!