TERMS, CONDITIONS & OTHER MATTERS OF IMPORT

Like many of you, we do a lot of our shopping online. We also get frustrated when websites are unclear or, worse, fail to deliver on their promises. As such, we make every effort to be as straightforward as possible with our website and business practices. If you have any questions, please don’t hesitate to contact us.

We want ordering invitations to be fun and easy for you … and we always aim to exceed your expectations!

Hours of Operation

While you are welcome to place an order 24/7, all orders are processed Monday through Friday from the hours of 9AM to 7PM PST.

The shoppe is closed on the following dates:

  • New Year’s Day — January 1
  • Martin Luther King Day — Third Monday in January
  • National Carrot Cake Day — February 3 (just kidding, but we do celebrate the holiday)
  • President’s Day — Third Monday in February
  • Memorial Day — Last Monday in May
  • Independence Day — July 4
  • Labor Day — First Monday in September
  • Royal Steamline Anniversary - September 20
  • Thanksgiving — Fourth Wednesday, Thursday and Friday in November
  • Christmas — December 24 – 27
  • New Year’s — December 31 – January 2

Please keep these dates in mind when calculating the arrival of your invitations. While you are free to order at any time, orders will not be processed on the dates listed above. If you have any questions about the printing and delivery schedules, please get in touch.

Shipping

We do everything possible to ensure your order arrives quickly (and safe and sound). Orders will be delivered to the shipping address entered in our online form at checkout (not a PayPal address). Please double check that you entered the correct information at checkout (don’t forget to check your spelling!). We are not responsible for any delays or undeliverable packages due to an incorrect shipping address. Returned packages will be subject to a reshipping fee.

Invitation Samples
Samples are shipped via USPS First Class mail within 1-2 business days. These items do not include tracking. First Class mail to countries outside of the U.S. typically takes 6-10 business days, but can take up to 3 weeks.

Invitation Sets & Save-the-Dates
We understand that time is of the essence, so our standard shipping is super speedy. All invitation sets are shipped via USPS Priority Mail, which will arrive within 2-3 days in the U.S and approximately 6-10 days in other countries. Tracking numbers are included in your shipping notification email.

Table Cards, Place Cards & Thank You Cards
In-stock items that are purchased separately are shipped via USPS Priority Mail within 4-6 business days and include tracking.

Custom Stamps
Personalized stamps ship within 6-10 days via USPS Priority Mail.

International Shipping
We ship (almost) anywhere! We will insure your package up to its full value, as permitted by the destination country. However, should anything happen to your order including loss, catastrophic damage and/or spontaneous combustion, we may not be liable for a full replacement. Rest assured, we ship packages to a wide range of countries with minimal troubles.

Invitation orders arrive in most countries within 6-10 business days (though we cannot guarantee this time frame). We include tracking and/or customs numbers in your shipping notification email so you can check the status of your package delivery.

All orders are shipped with postage paid in full.  The shipping fee applied at checkout includes tracking and insurance of your package up to its full value, as permitted by the destination country. Your order should arrive free of additional charges, however, any customs fees that may occur at the time of delivery is at the discretion of your country’s tax regulations. Any customs, tax, duties or additional fees that may occur at the time of delivery are the responsibility of the recipient. As we are not privy to the various custom fees from country to country, we cannot be responsible for those charges. For more information on possible delivery fees in your country, please contact your customs agency and/or local postal service.

Delivery
While packages are typically delivered within the estimated time frames noted above, Royal Steamline cannot be held responsible for delays in the postal service, lost packages or customs holds (international packages). Postal service regulations require 30 days before a claim can be filed. Should a loss occur, please contact us with the details.

Payment

Credit Cards & PayPal

We accept all major credit cards (Visa, MasterCard, American Express & Discover), PayPal (you don’t even need a PayPal account to use PayPal, by the way), or PayPal e-Check. PayPal e-checks typically take 5 business days to clear. You will be notified by PayPal when the payment is complete, at which time we can begin work on your order.

Charge-backs or Reversals

We are obliged to charge a $45 fee for any credit card charge-back that we must address.

Refund Policy

Quality is one of our top priorities. We proof, count, inspect, re-count and re-inspect your order before we package it for delivery to ensure everything is perfect for you. Problems rarely occur, but if you see something that needs addressing, do contact us within two (2) weeks of receiving your order so that we can help resolve the issue! This also ensures that your files will still be available if a reprint is required. We strongly recommend thoroughly checking your order as soon as it arrives.

Refunds
Invitations & Save-the-Dates
A refund is available within 7 days of the date of purchase as long as custom wording has not been submitted. A 3.5% transaction return fee will apply or you may opt for store credit. There is a 70% cancellation charge if you decide to cancel after you’ve submitted your personal wording or 7 days after your order was placed. Once you approve your digital proof, your design is sent to print and we cannot refund any part of your payment.

Since your invitations are created just for you, they cannot be returned for a refund after the printing process has begun. If there are any errors on our part, please contact us and we will correct it as quickly as possible!

Stamps
Unfortunately, we cannot offer refunds of any type after your stamp wording has been submitted. Stamps will be printed with the wording you included with your order. We encourage you to double check your wording for typos and overall accuracy before and after submitting your order. If you see an error, please contact us within 24 hours of placing your order and we'd be happy to correct it at no extra cost! Royal Steamline will not assume the cost of reprinting and shipping orders due to any error you have submitted.

Day of Accoutrements & Sale Items
All sales are final.

Please Note: Changes made to your invitation order after your transaction is complete will be issued as a store credit.

Abandoned Orders
If a digital proof remains unapproved for more than 30 days, it is considered an “abandoned order.” Abandoned orders cannot be cancelled or refunded. If you are having trouble approving your proof or need additional time, please contact us to make arrangements — we're here to help!

Order Revisions & Changes

Revisions
Invitation and save-the-date purchases include one free round of minor revisions to ensure everything is correct before printing. Minor revisions include correcting misspelled words or revising the time of your event. Additional rounds of minor revisions cost $35 each. Major revisions include font/design changes or adding or subtracting entire lines of text after you submit your wording for design. These type of changes cost $35 or more (depending on the scope of the revision). To avoid unnecessary revisions, please review and edit your wording before submitting to us. You can see if your wording will fit in your selected design by using the Personalization Page (just don’t hit the Submit button since you haven’t actually yet placed your order!).

Address stamps include 1 complimentary digital proof. Revisions or additional proofs will incur a fee of $15. Please double check the information you submit on your address and monogram stamp. While we always keep an eye out for obvious typos, any errors submitted by you will be your responsibility.

If you have questions about specialized wording or need assistance fitting your wording into the design, please don't hesitate to ask us. We’re here for you!

Order Changes
If you have made an error on your order, please contact us as soon as possible. Changes made to your invitation order after your transaction is complete may be subject to a small fee (e.g., if you wish to reduce the number of invitations that you originally ordered).

Orders in Languages Other Than English
We're able to accept orders in other languages depending on the selected design and the language you'd like to use (some fonts simply don’t contain special characters). Due to the additional design work necessary, we do charge a small fee for creating invitations in language other than English (to be invoiced separately) and the wording must follow the structure of our online example.

Please contact us before ordering and we'll work out the details.

Disaster Clause

In order to cover all of our bases, we should mention that we are not liable for any loss or delay that results from fire, flood, theft or any other uncontrollable disaster. In the event that such a disaster should strike the Royal Steamline studio and it effects the physical loss of your order, we will work with you to reprint and reassemble your order as quickly as possible. As any responsible company should, we do employ precautions (i.e., insurance policies, security measures, etc.) to guard against loss and have plans in place (via off-site data back-ups) to recover from disaster as quickly as possible.

Copyright

The names and likenesses of all of our designs have been registered with the US Copyright Office. The purchase of any item on our website does not transfer its copyright. We cannot sell, license or give you permission to use any part of our designs for your website, personal invitations or any other DIY or professional projects. Any violation of this copyright will be subject to remuneration and legal action.

Like all designers, we’re very protective of our designs. We’ve worked very hard to produce unique, original invitation suites and stationery, so it’s no surprise that we hate to see our designs copied. And we do, from time to time, see a Royal Steamline design that has been stolen, chopped, cropped and Photoshopped (which is weird, because web graphics always look horrible when printed).

We thank you kindly for respecting our copyright.

Privacy Policy

Privacy policies always claim that “we take your privacy seriously.” Well, here at Royal Steamline, we actually do. We collect only enough personal info to fulfill your order. We never, ever sell, rent or share your information to anyone for any reason.

We do use “cookies” on the site to collect anonymous visitor information. Cookies make our shopping cart system run smoothly and enable customers to have an easier shopping experience!

Royal Steamline uses 128 bit SSL encryption to protect your personal information. We do not store your credit card information on our servers, which provides an additional level of security.

If you have any questions about the safety of your information when using our website, please get in touch. We’re happy to answer your questions!

Changes to the Website

We are obliged to inform you that prices on this site are subject to change without notice. We understand that this can be frustrating (especially if you are planning far in advance!), but pledge that we will change prices as infrequently as possible. Likewise, some invitation designs may be retired as we deem necessary. In summary, if you see a design you like at a price you like, jump on it as soon as possible!